faq

ADA Accessibility

The Outside Festival welcomes all people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities. We welcome and encourage all feedback and suggestions from our patrons. Please read this informational guide before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at ofsada@gmail.com. We will do our best to assist you and address your accessibility needs.

Wheelchair Accessibility:

The venue is navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, accessible viewing areas, vendors, and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters.

We will not be providing wheelchair or scooter rentals.

Accessible Parking and Transportation:

There will be no designated parking at the event. We recommend utilizing SpotHero as a resource to find paid parking spaces and lots in the area. Accessible public transportation options are also available through RTD - The Outside Festival is located just a block from RTD's Civic Center Station, which can be reached on the 16th Street FREE MallRide and Light Rail.  In addition, the following RTD buses have routes that stop near the park: 0, 15, 15L, 16, 52. If arriving via rideshare, use Civic Center Park, 101 14th Street, Denver, CO 80204 as your destination. 

Accessible Entrance:

Please use the furthest north lane at the East Entry access point located in Lincoln Veterans Memorial Park.

Accessibility Services Tent:

We will have an accessibility services hub located just inside the main entrance, across Broadway at the entrance to Civic Center Park. Here we can assist with any questions or concerns you may have, as well as grant you access to the accessibility services required on account of a disability or injury. There is no Accessibility pre-registration before the event – this is all done onsite at the event. There is no “Accessibility ticket” that needs to be purchased in order to utilize accessibility services at the Outside Festival.

At the Accessibility Services hub, you can:

  • Learn about accessibility services and receive answers to your questions
  • Receive an accessibility wristband
  • Effective Communication check-in

    Wristband Policies:
  • Accessibility wristbands are valid for the duration of the festival.
  • DO NOT remove your wristband for the duration of the festival.
  • One (1) accessibility companion wristband will be issued per guest with a disability.
  • Additional wristbands may be issued for families with young children. 

If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.

Accessible Restrooms

Accessible restrooms will be available throughout the venue.

Accessible Viewing Areas:

There will be an accessible viewing area made available to ADA patrons at the main stage.

Accessible Viewing Area Policies:

• Companions may be asked to stand in the back if capacity is reached

• Patrons and companions may not smoke in these areas

• Patrons may save spots up to 30 minutes, then it will be given away

• Do not block the view of the guests behind you

Service Animals:

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

The following guidelines must be followed:

  • All service animals must be registered with the ADA department upon entry into the event. Please ask a security guard to call ADA upon entry.
  • There will be a dedicated Service Animal relief area near our accessibility services hub, please check back closer to show for a location. 
  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
  • Service animals must be housebroken
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
  • All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

Effective Communication Requests:

We accept requests for any of the following services:

Deaf and Hard of Hearing (DHOH)

  • American Sign Language (ASL) Interpretation
  • Captioning

Visual Impairments

  • Large Font/Braille
  • Guided Tours

Requests for these services must be emailed to us prior to the event to allow for sufficient preparation. The deadline for this event is May 23rd, 2025. 

To submit a request, please fill out this form with the subject line “Outside Festival Communication Request”.

Additional Services:

• First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app, if available. Professional medical staff can help you with your medical needs at these locations.

• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.

Comments, Questions or Suggestions:

Outside Festival will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at ofsada@gmail.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.